Refund policy

Every Estrelify item is custom-made to order once you place your purchase. Because production begins shortly after checkout, our return policy works differently than a typical off-the-shelf retailer's — please read carefully before ordering.

1. Made-to-Order Products Are Final Sale

Since each item is printed and produced specifically for your order, we do not accept returns or exchanges for reasons such as change of mind, incorrect size selected, or dislike of a design you chose — unless the item arrives defective, damaged, misprinted, or different from what you ordered (see Section 3).

2. Order Cancellations

• Orders can be cancelled for a full refund only before production begins. Production typically starts within minutes to hours of payment, so cancellation requests must be made as soon as possible after checkout by emailing eestrelify@gmail.com.
• If an order has already entered production, it cannot be cancelled or modified. In some cases, only the shipping fee may be refundable — contact us and we'll confirm what's possible for your order.

3. Defective, Damaged, Misprinted, or Incorrect Items

We will provide a free replacement or full refund if your item arrives with any of the following issues:

• Wrong item, wrong size, or wrong design shipped
• Shipped to the wrong address (where the error was ours, not a mistyped address at checkout)
• Visibly damaged item or packaging
• Print defects, including:
  • Blurry or out-of-focus printing
  • Design placement noticeably off (too high/low/left/right, crooked, or upside down)
  • Visible white underbase showing through the print

How to report an issue

1. Email eestrelify@gmail.com within 7 days of delivery with your order number and clear photos of the issue.
2. For items damaged in shipping, claims must be submitted within 72 hours of delivery.
3. We'll review your claim and, once approved, arrange a replacement or refund at no cost to you.

Claims submitted after these windows may not be eligible for replacement or refund, as our production partner requires timely reporting to process manufacturing claims.

4. Lost or Delayed Packages

• If your tracking shows no update for 20 consecutive days, contact us and we will arrange a replacement or full refund.
• If a package is confirmed lost in transit, we will replace the item or issue a full refund.
• Delays caused by customs, extreme weather, natural disasters, political unrest, or other events outside our control are not covered by this guarantee, though we'll still do what we can to help track down your order.

5. Refunds

• Approved refunds are issued to your original payment method.
• Refunds for cancellations made before production begins are processed in full.
• Refunds for approved defect/damage/lost-package claims include the product cost; in some cases shipping costs may also be refunded, depending on the cause of the issue.

6. What's Not Covered

Because these are custom-produced goods, we're unable to offer refunds or replacements for:

• A size or fit you selected but didn't like (please check the size chart on each product page before ordering)
• Minor color variation due to monitor/screen display differences
• Buyer's remorse or change of mind after production has started

7. Contact Us

Estrelify
Email: eestrelify@gmail.com
Phone: [Insert phone number]